Privacy Policy

At Shahana.PK, we respect your privacy and are committed to protecting your personal information. Shahana.PK is a women's and kids' clothing brand, and we collect only the information necessary to process orders, provide customer support, and improve your shopping experience.

1. Information We Collect

When you place an order or contact us, we may collect:

• Name

• Phone number

• Email address

• Shipping and billing address

• Order and purchase details

• Information you voluntarily provide when contacting us

We do not intentionally collect unnecessary personal information.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Contact you regarding your order

• Provide customer support

• Handle returns, exchanges, or refunds

• Improve our products, website, and services

• Send promotional communications if you have chosen to receive them

3. Payment Information

Payments may be processed through third-party payment providers. Shahana.PK does not intentionally store your complete credit or debit card details. Payment information is handled according to the security and privacy practices of the relevant payment provider.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share limited information with trusted service providers when necessary to operate our business, such as:

• Delivery and courier services

• Payment processing providers

• Website and e-commerce service providers

• Technical or customer-support providers

These parties receive only the information reasonably necessary to provide their services.

5. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

7. Children's Privacy

Shahana.PK sells clothing for kids, but our website is intended for use by parents, guardians, and other adults. We do not knowingly collect personal information directly from children.

8. Third-Party Services

Our website may use third-party services for payments, delivery, analytics, marketing, or other business functions. These providers may process information according to their own privacy policies.

9. Your Privacy Choices

You may contact us to:

• Ask what personal information we hold about you

• Request correction of inaccurate information

• Request deletion of information where legally applicable

• Opt out of promotional communications

Some information may need to be retained when required for legal, accounting, security, or order-record purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, or legal requirements. Any updated policy will be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Shahana.PK through the contact details provided on our website.

Shahana.PK
Women's & Kids Clothing
Pakistan